How it works?

To start, you can register for our program by downloading the Macadamia app. Once you download the app, choose Eye Level Flex as your program, and complete the registration process. Once you register via the app, you will be connected to one of our instructors who will take your child through our online diagnostic test. Based on your child’s performance, you will receive a set of booklets once per month. After receiving the booklets, you can schedule 1 on 1 tutoring sessions with our academic coaches as an additional add-on.

How do I start a subscription?

Download our app and sign up. If you received an error message that says you’re not in our service area, please contact us us at info@eyelevelflex.com.

Where can I find sample booklets?

You can find them on our website, our program section. If you want to see more, please contact us for more sample booklets.

What is a diagnostic test?

Our Eye Level Diagnostic Tests are designed to evaluate your child’s preexisting knowledge in your choice of subject. This way we can determine the level most suitable for your child to begin their coursework.

When can I expect the booklets to arrive?

Once the diagnostic test is completed, please accept the suggested starting point in the app. After the starting point is confirmed, the booklets will be shipped on the following day. Please allow 3 to 5 business days to receive. The tracking number can be found through the Eye Level Flex app.

How many booklets do I expect to receive monthly?

Math: 16-22 booklets. English: 6-12 booklets. Korean: 5-6 booklets.

How often does my child need tutoring sessions?

Typically, parents schedule a session once a week, but you can schedule as many as you need.

Where can I find the online guide and other resources?

You can find them from our app. Please click student tab  Select a student  Select a subject  Click Watch video

How do I cancel my subscription?

You can do it in the app. Please go to the profile tab and hit “Cancel subscription” button, and please notify your tutor if you have one.

My kid completed the booklets before the next booklet packet arrives. Can I order more booklets?

Yes, you can order the extra booklets if you wish. It is $60 per package. Please let your tutor know.

How much does it cost per month?

The cost is $60 per month/subject which includes shipping, diagnostic tests, and online guide. Online tutoring sessions are $10 per session. The tutoring sessions are additional add on, and you can schedule as many as you need.

Can I get a free assessment before starting a subscription?

Before scheduling you for the diagnostic assessment, please be aware that the cost is $20 when requesting it before sign-up. This amount will go towards the total bill for the first month, giving you a credit of $20.
If you accept the conditions, please contact us to schedule an assessment.

I installed the app and signed up, now what?

The next step would be to hold a virtual diagnostic test with our coaching coordinator. Once you sign up, your coaching coordinator will be assigned to you.

How long does the diagnostic test take?

It usually takes up to 30 minutes per subject.

Where can I find the answer keys?

Please request answer keys from your assigned tutor or coaching coordinator. You will be informed of a special URL. You will be able to gain access to our answer books through the URL.

I want to skip my subscription for 1month. How can I do it?

Please contact us at info@eyelevelflex.com.

How long are the tutoring sessions?

It is usually 20-30 minutes per session.

I want to change my next booklet set number, how can I do it?

In the app, there is a feature that allows you to change the set number that you will receive next. Before you make set number changes, please inform your assigned tutor first. If you don’t make any changes, it will automatically assign you to the next set number.

My child completed all free trial classes, now what?

You have two options: Continue to receive online tutoring sessions with an extra charge per session or you can receive booklets only. Please let your tutor know if you want to continue to receive tutoring sessions.